Submission of Complaints and Response Deadline
If the passenger has a complaint regarding the AnimaWings services purchased, they must first contact the air carrier by completing the form available on this page or by submitting a written complaint to the Airline’s headquarters.
The correspondence address of the air carrier Anima Wings Aviation S.A. is: Șoseaua București–Ploiești, no. 172–176, Building A1, 2nd floor, Bucharest, Romania.
Procedure for Handling Lost / Delayed / Damaged Baggage
In the event of any baggage delay, loss, or damage, the passenger is required to personally report to the AnimaWings Baggage Assistance Office, located in the baggage claim area of the arrival airport, in order to complete a Property Irregularity Report (PIR), before leaving the baggage claim area.
If the passenger whose baggage has been delayed, lost, or damaged fails to submit a PIR report before leaving the baggage claim area of the arrival airport, the air carrier shall not assume any responsibility.
Limitation of Actions
In accordance with applicable European regulations, any request for compensation or reimbursement submitted under the Terms and Conditions of Carriage must be filed within 2 (two) years from the date of arrival of the aircraft or from the date on which the aircraft was scheduled to arrive.
Any legal action initiated after the expiration of the above-mentioned period shall be considered time-barred.
For further details, please consult the AnimaWings Terms and Conditions.
