When you arrive at the airport, make sure you have your passport or identity card, travel ticket (electronic and/or printed) and any other travel documents required by the authorities in the transit and/or destination country. Animawings advises passengers to check and comply with the required legal regulations by consulting the official websites of the authorities or by contacting them directly.
Each Animawings passenger may travel in the cabin of the aircraft with up to two (2) pieces of hand baggage: one (1) small piece of hand baggage of 4 kg, max. 40x28x20 cm (personal baggage: briefcase, bag, laptop bag, etc.), which must be placed under the front seat, and one (1) Carry-On bag max. 8kg or 12 kg (depending on the bundle) which must be placed in the overhead compartment, max. 56x45x25 cm.
With regard to checked baggage to be carried in the hold of the aircraft, each Animawings passenger may travel with up to 5 (five) pieces of checked baggage weighing max. 23 kg each: hold baggage (trolley: recommended size 100x80x30 cm), infant/child stroller, sports equipment, bicycle, golf equipment, etc. (services included according to the tariff class policy).
You definitely don't want to miss your flight! Plan to arrive at the airport at least 2 hours before your flight's departure time to allow enough time for the necessary check-in procedures, to drop off your hold luggage, to present the necessary documentation for your companion, to go through security and to find the boarding gate. Don't forget to take the necessary papers and travel documents with you!
Online check-in is available 72 hours to 12 hours before the flight for international and flights from Suceava and 72 hours to 2 hours for domestic (except Suceava) and Otopeni flights. Once online check-in has been completed, the selected seat can only be changed at the airport. Both online check-in and airport check-in are free of charge for all AnimaWings passengers.
!! Important: For flights to and from Dubai, check-in is available exclusively at the airport, in accordance with verification procedures required by local authorities. Please make sure to arrive at the airport well in advance to complete all formalities.
Passengers can also check in at the airport. AnimaWings passengers are kindly requested to arrive at the airport on time, at least 2 hours before their flight, to allow sufficient time to complete the Check-in process, hand over their luggage, go through security, and reach the boarding gate in time. The check-in counter will close 45 minutes before the flight, and the boarding gate will close 20 minutes before the flight.
At the Airport Check-in Counter, passengers accompanied by infants or children, people with disabilities, pregnant women, or passengers requiring special assistance have PRIORITY.
Yes. You can reserve your favourite seat in the aircraft, whether it's in the rows with more space, the window or the aisle. To avoid surprises, we recommend that you select your seat from the start, specifically when you make your reservation. If you forget or are still not sure where you want to stay, there is no problem, as you can access your reservation later and select your seat up to 2 hours before your flight. Once online check-in is completed, the selected seat can only be changed at the airport.
What's important to know is that seat rates vary depending on the type of Animawings package you've opted for, but also that there are some exceptions required by safety and security procedures. More details can be found in the "Seat selection" section.
Animawings does not have a restriction in this regard. Passengers are free to bring on board the aircraft the drinks and food they have purchased from the airport. On board the aircraft you can find our Shop On Board catalogue with super deals and a wide selection of soft drinks, beverages, snacks and perfumes.
There are legal limitations on the products and quantities you can take in your hand baggage (whether small or large). Liquids or gels must be stored under certain conditions, cannot be in bottles exceeding 100 ml and cannot exceed 1 litre in total.
More information on these restrictions can be found in the Annex "EU security rules for liquids at airports".
While travelling you can only use your phone, tablet or laptop if (1) the status of the devices is set to "Airplane Mode" or (2) if they do not allow this functionality, specifically in the case of laptops and tablets, Bluetooth connections are disabled.
Flight duration and take-off/departure times are available:
At the time of booking, the passenger will be provided with the flight schedule in effect at that time. The flight schedule may change between the date of publication/purchase and the date on which the journey is scheduled. AnimaWings will make every effort to inform the passenger of any changes to the flight schedule by all means available to the air carrier (e-mail/telephone/handling agent).
AnimaWings passengers can opt for an upgrade of the originally purchased package or for the addition of extra services, provided that they pay the corresponding fees. Certain services are only available online and can be added within a certain timeframe. Also, the rates available online are different from those charged at the airport. For more information, please refer to the "AnimaWings Packages" section.
More information on children's and infants' (babies') luggage can be found here.
Each airport has a computer system, namely a Flight Information Display System (FIDS), used to display real-time flight arrival and departure information.
To the person selected as the contact person at the time of booking, the AnimaWings system will automatically send notifications of flight status and changes, if any. As for the boarding gate at the airport, this information must be requested at the airport check-in counter or follow the electronic display boards where this information appears.
AnimaWings passengers may bring one musical instrument into the cabin of the aircraft, which will be considered equivalent to the large carry-on baggage for which the passenger has paid the fee or which has been included in the selected AnimaWings package, if it meets the following conditions:
In addition, Animawings passengers may carry a second, heavier or bulkier musical instrument (110 cm high x 60 cm long x 33 cm wide) in the aircraft cabin only if an extra seat is reserved for it.
Musical instruments may also be carried in the hold of the aircraft as hold baggage, but the responsibility lies strictly with the passenger and Animawings accepts no liability for damage.
Yes. From check-in to boarding/disembarking the aircraft, we'll make sure you get all the help and support we can offer. Please refer to the "Special Assistance" section.
Expectant mothers are welcome on board AnimaWings flights up to the end of the 36th week of pregnancy. For safety reasons, AnimaWings requires a certificate issued by a specialist/gynecologist for travel between the 34th and 36th week. This document must confirm that the pregnancy is progressing normally and that there are no restrictions for air travel. The medical certificate must be issued no more than 72 hours prior to the flight and must cover the entire travel period.
Yes. Your pet is more than welcome aboard Animawings aircraft! However, there are a few things to consider, which is why please refer to the section: "Pets on Board".
Feedback is very important to us, whatever its nature. This helps us to understand the things AnimaWings passengers appreciate, but also what we could improve. You can submit a review, an idea for improvement, make a complaint by completing the form on the Claims page.
Yes. AnimaWings offers, for a fee, the Excess Baggage service, under certain conditions. Please refer to the "Excess Baggage" section.
In the event that you wish to access your reservation directly from the email you received when you purchased your tickets or on the AnimaWings website under "Manage Reservation", where you enter your reservation number and last name, but it does not display or generates an error message, please send an email to the Customer Service Department at [email protected] with the subject , including your name & reservation number.
To save your boarding pass, you must first complete the check-in process in the app. Once check-in is completed, Apple users can add the boarding pass directly to Apple Wallet. The boarding pass is also available in the app’s right-hand menu, in the Boarding Pass section, for quick access whenever you need it.
Schedule & baggage irregularities
In the event of a flight cancellation or a delay exceeding 3 hours, and with the passenger’s agreement, AnimaWings will offer one of the following options:
Rebooking on the next available flight
Transportation to the passenger’s final destination on the first flight operated by the company, subject to seat availability, at no additional cost. If necessary, the validity of the ticket may be extended to allow completion of the journey.
or
Full ticket refund
Full reimbursement of the amount paid for the ticket. Upon completion of the refund, the company’s obligations shall cease.
If the passenger chooses to cancel their trip, they may request a refund of the airport taxes within a maximum of 30 days from the scheduled flight date. The refund of airport taxes may be subject to a processing fee, where applicable. All other amounts paid are non-refundable, except where explicitly stated in the applicable fare conditions.
Cancellation conditions depending on the fare type
Business Class:
BUSINESS FLEX (classes C, D, I, J, Z, W):
BUSINESS (classes C, D, I, J, Z, W):
Economy Class (all classes Y, U, M, K, V, T, N, H, E, X, Q, P):
For flight tickets purchased through aggregator platforms or travel agencies, any request to cancel the reservation must be directed to the partner through which the purchase was made.
In the event of the death of a person during the journey, the validity of tickets for those accompanying the deceased passenger may be extended. In the case of the death of the spouse or a close family member accompanying a person who has commenced the journey, the validity of the passenger's tickets and those of their close family members may be adjusted in the same manner. The aforementioned adjustments may be made based on the death certificate. The extension of ticket validity cannot exceed 45 days from the date of death.
In the event of serious illness that makes a passenger's travel impossible, cancellation may be made at the discretion of the airline.
In case a change of travel date is necessary due to medical reasons, Animawings reserves the right to waive any restrictions or fees, subject to receipt of appropriate supporting documents from the passenger before the scheduled travel date.
This Contract states that Electronic Tickets are generally considered non-refundable, unless explicitly stated in the fare conditions that they are refundable with a penalty fee.
If Animawings is unable to fulfill its obligation to carry a passenger due to circumstances within its control, the airline will refund the fare paid or a portion thereof in accordance with the below:
Provide a full refund of the amount indicated on the Travel Ticket if the flight has been cancelled and no alternative option is available to the passenger.
If a flight segment of a route specified on the travel ticket is cancelled, the airline may either refund the passenger for the non-travelled segment by calculating the fare difference between the total fare paid for the entire route and the fare applicable to the cancelled segment, or offer an alternative flight segment route, subject to the airline's operating schedule and the passenger's request, except for flights to Athens.
If a passenger decides they no longer wish to travel with the airline, they may request, no later than 30 (thirty) days from the scheduled flight date, a refund of the airport taxes paid, subject to payment of a processing fee, if applicable. None of the other amounts paid by the passenger are refundable, unless expressly stated in the fare conditions.
Refunds will be granted only to the individual whose name appears on the Travel Ticket or to the person who made the payment, upon submission of the Ticket and the relevant payment proof.
To request a refund, the passenger must complete the form available on the Claims page.
Animawings will issue refunds for Travel Tickets in the same currency used for the original payment and to the same bank account from which the payment was made.
If a passenger accepts a different form of compensation or reimbursement, other than a refund (such as company services, checks, vouchers, etc.), the provisions hereof shall apply to the respective form of repayment.
For flight tickets purchased through aggregator platforms or travel agencies, any request to cancel the reservation must be directed to the partner through which the purchase was made.
What to do at the airport
If your baggage is delayed, lost, or damaged, you must report in person to the AnimaWings Baggage Assistance Desk located in the arrivals baggage claim area, before leaving this area of the airport, in order to complete a PIR (Property Irregularity Report).
If the PIR is not completed before leaving the baggage claim area, the company may not be able to accept liability.
Collecting your baggage without filing a PIR will be considered evidence that the baggage was delivered in good condition and in accordance with the Contract of Transportation.
Deadlines for submitting a written claim
In accordance with Regulation (EC) No. 889/2002 of the European Parliament and of the Council of 13 May 2002 (amending Regulation (EC) No. 2027/1997 on air carrier liability in the event of accidents):
In the event of loss of or damage to checked baggage, a written claim must be submitted within 7 days from the date the PIR was completed.
In the event of delayed baggage, a written claim must be submitted within 21 days from the date the PIR was completed.
When reporting any type of damage at the AnimaWings Baggage Assistance Desk, passengers must request a copy of the PIR completed by the airport staff member based on the details provided.
Please note that the PIR is not an official claim, but an internal document used to identify and trace baggage. A copy of the PIR must be attached to the written claim for it to be considered valid.
Baggage responsibility
The carrier’s responsibility ends once the baggage has been placed on the baggage claim belt at the arrival airport.
The company is not responsible if baggage is mistakenly taken by another passenger. In such cases, the passenger who has taken the baggage in error is directly responsible for any related costs. The competent authority for resolving such cases is the Police at the arrival airport.
How to request additional information
To obtain information regarding delayed or lost baggage, you must complete the form available on the Claims page.
The request must be submitted within 7 days from the date the PIR was registered.
